What Does It Mean?
Customer engagement refers to the interactions and experiences that customers have with a restaurant, both online and offline. This may include social media interactions, email communications, customer service interactions, and other touchpoints that customers have with the restaurant.
Why Is It Important For Restaurants?
Customer engagement is important for restaurants because it helps to build strong relationships with customers and improve customer satisfaction. By engaging with customers in a meaningful way, restaurants can demonstrate that they value their business and are committed to providing high-quality products and services. Additionally, customer engagement can help restaurants to generate positive word-of-mouth recommendations and attract new customers to their business. Finally, effective customer engagement can help restaurants to improve their overall business performance and generate additional revenue streams.